Delica once again receives the «Best Employers 2025» award. With first place, it shows itself to be an attractive employer in the «production of food and beverages» industry.
Delica develops and produces delicious top-quality chocolate, snacks, cooking products and coffee. As a proven specialist in needs-oriented concepts, Delica supplies customers in Switzerland and around the globe with delicious specialities for the entire day.
Since 2012, Delica has been sourcing the majority of its cocoa beans from the Ivory Coast from the Necaayo cooperative. About 500 farmers from small villages in eight communities around Allakro produce cocoa for Delica. Allakro is located about an hour from San Pedro.
Café Royal loves coffee and inspires you to break new ground, to realize yourself and to show courage. As your constant companion, Café Royal reshapes your coffee world with unique products and important sustainable projects.
We ensure fair working and living conditions when procuring raw materials and take mankind and the environment into careful consideration. We are committed to social standards and sustainability labels while striving for long-term partnerships with local producers and becoming involved in local projects.
We source a multitude of raw materials from numerous countries around the globe. Coffee beans from the rainy highlands of Honduras, cocoa beans from the Ivory Coast, or rice from Italy, India and Thailand. The farmers and factory workers are the primary and indispensable stakeholders and, at the same time, the weakest link in the supply chain. We want our raw materials to be grown, harvested and processed in fair working and living conditions that respect both people and nature.
The Rainforest Alliance seal stands for a better future for both people and nature. Human rights must be respected on certified farms. The farmers receive special training on topics such as gender equality and how to avoid child labor and discrimination. The Rainforest Alliance is dedicated to ensuring better living conditions for farmers by supporting them with more sustainable farming methods. This allows farmers to achieve higher crop yields, benefit from lower costs and better adapt to the consequences of the climate crisis. Certified farmers also actively contribute to environmental protection, for example through the careful handling of natural resources, optimal use of fertilizers and pesticides, and by avoiding waste. They are also taught in training courses how to conserve protected forest areas and thus maintain biodiversity.
more about Rainforest Alliance
We carry a broad range of certified organic products. Certified raw materials from abroad must, at the very least, meet the guidelines of the EU regulation on organic farming. Organic farmers work in harmony with nature, its rhythms, cycles and principles. They attach just as much importance to the welfare of humans, animals and plants as they do to fertile soils, biodiversity and sparing use of water. They make sure that the ecosystem remains intact, for example by protecting plants from parasites by means of beneficial insects such as ladybirds. Chemically synthesized fertilizers and pesticides are prohibited in organic farming.
Many certified organic products from risk countries are also certified by Fairtrade Max Havelaar.
Fairtrade supports smallholders and workers in developing and emerging countries to help them improve their living conditions for themselves, their family, the community and future generations. Thanks to a minimum price and a fixed premium, smallholders earn a higher and more stable income. In addition, the Fairtrade premiums help them implement joint projects such as building a school or a village well. Working conditions are regulated and health-protection measures are guaranteed.
more about Fairtrade Max Havelaar
Compared to alternatives such as rapeseed oil, sunflower oil or coconut oil, sustainably produced palm oil has a better ecological "footprint", mainly due to higher productivity per acre. This means that if you switch to a different vegetable fat, a much larger area would have to be cultivated for the same amount of oil. Migros, Migros-Industry and Delica therefore consider the sustainable cultivation of oil palms and the processing of sustainable palm fat to be the most sensible way forward at present.
We process sustainable palm fat for the fillings used in our chocolates and pralines as well as for some baked goods. To this end, we purchase 100% RSPO-segregated certified palm oil and palm kernel oil. RSPO stands for Roundtable on Sustainable Palm Oil. This sustainability standard was created by WWF. Migros is a founding member. RSPO-segregated ensures traceability. The source plantations known to Migros-Industry are also inspected by the independent The Forest Trust (TFT) organization with respect to additional sustainability criteria.
It is usually very difficult to find a suitable substitute for palm oil that is equivalent in terms of production and taste and that meets ecological, social and health criteria. Nevertheless, we are constantly reviewing our recipes to analyze which fat makes the most sense.
Secure jobs or the payment of the legally required minimum wage is important to us, but unfortunately not a given for many employees along our supply chain. Delica is a member of the Business Social Compliance Initiative (amfori BSCI) and the Supplier Ethical Data Exchange (Sedex) platform. We not only implement the principles and requirements for production and working conditions specified by these two standards at our own sites, but are also committed to ensuring that they are recognized and implemented along our supply chains.
Our producers' social conditions are a major concern for the entire company. This is why we have been a member of the amfori-BSCI (Business Social Compliance Initiative) sustainability initiative since 2014. This shows our commitment to socially acceptable production and working conditions in our supply chains. The amfori-BSCI code of conduct is primarily based on the core conventions of the International Labour Organization (ILO), international agreements such as the Universal Declaration of Human Rights, guidelines on children's rights and entrepreneurial practices, the UN "Guiding Principles on Business and Human Rights", the OECD directives and the UN Global Compact. As a member of amfori, we call for and promote decent working conditions in supply chains and are committed to observing and implementing internationally applicable working conditions and human rights standards. Furthermore, we do not condone any form of forced or child labor. All of our suppliers recognize the amfori-BSCI code of conduct and are obliged to apply the relevant guidelines and requirements in both their own and their producers' business. We follow a risk-based monitoring approach and arrange for independent inspections.
Our sites in Buchs (AG) and Birsfelden (BL) are regularly and successfully inspected in accordance with the SMETA audit procedure. The audit covers issues such as working conditions, workplace safety, hygiene, environmental management, and the consideration of environmental and social aspects in the supply chain.
Sedex promotes the exchange of information and cooperation between companies in the field of sustainable and ethical business practices with the aim of integrating labor and social standards into global supply chains. Through its membership, Delica is always at the cutting edge and at the same time able to introduce sustainable standards in global supply chains.
Our sustainability goals are divided into seven goal areas and we work towards them through specific projects and measures. We are committed to sustainable procurement, working and production methods along the entire value chain.
The following summary presents a selection of our partnerships and projects and gives interested customers and consumers an insight into our commitment.
More about our requirements for production and working conditions.